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Troubleshooting
Having technical troubles? Find a solution there.
I can no longer access the lessons, what's happened?
To enjoy your courses, you need to be logged in your student account. To access your student dashboard, it's really easy : Visit our homepage MasterTheHandpan.com Click on the top right link "Login" of the main menu : Fill the form with your email address (the one used to enroll in the course) and your password.  In the next few minutes, you'll receive a link in your inbox to reset your password. Check your spam folder if you don't receive anything.
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How do I become an affiliate?
If you would like to become a MasterTheHandpan affiliate, please send me an e-mail to contact@masterthehandpan.com and I will be able to explain exactly what it involves, and even help you put everything into place. I look forward to hearing from you soon! For your information: affiliation is like a sponsorship system. I will give you a discount code and a personalized link (a URL) that will direct your friends towards my website www.masterthehandpan.com.
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I would like to request a refund, how do I go about it?
**I offer a 30-day money back guarantee because I want you to be 100% satisfied and convinced that this method of learning is for you. ** If this is not the case, you will either be fully refunded within 48 hours of purchase, or offered a credit note: if, for example, the level was not suited to your needs and you simply wish to change to a different course. Either way, just write me at contact@masterthehandpan.com :)
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I haven't received any of your e-mails.
**There are 4 possible reasons why you haven't received one of my e-mails: ** • You forgot to confirm your enrolment. When you sign up and give your e-mail address, a confirmation email is sent to your inbox. Check that you have received it and click on the confirmation button. • The confirmation e-mail was sent but maybe it went into your spam folder. Check that it didn't end up in there ;) • It could be that as with any online purchase, you made the payment using a different e-mail addres
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I can't see my course progress.
To view your progress, you must click on the button you see below. Make you are completely confident with the exercise you are working on before confirming that you wish to move on to the next one :)
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I can't play the videos of the lessons.
**If you are unable to watch the videos, here are several ways in which to resolve the problem: ** • Try refreshing the web page (on Mac: press "Command" + R"; on PC: press "Ctrl + F5"). • Are you accessing your course via Mozilla Firefox or Google Chrome? These are the two main web browsers we would recommend. • Your interent connection may be too slow to allow the videos to play. Try and change wifi network or go onto 4G if your phone subscription allows it. To test the speed of your ne
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How do I change my e-mail address or my username?
On the MasterTheHandpan website, click on ""Profile"" at the top right of the page, then ""Edit Profile"": Just change your name or e-mail address and click on ""Save Changes"".
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I currently receive your e-mails in both languages, what can I do?
I really don't want to overload your inbox with messages! No one should receive e-mails from me unless they have given permission. It could be that you signed up once using the English form and a second time using the French form. Whatever the reason, to receive messages in your preferred language, just write me at contact@masterthehandpan.com and I will change that for you :)
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I bought the wrong course and would like to change the level, is this possible?
**You can change the course level within 30 days of purchase if you realize that the one you bought is not suited to your level. ** If you wish to do so, please write to me at: contact@masterthehandpan.com and I will sort it out for you :)
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How can I change the language the lessons are in?
Over 90% of the lessons are available in English and French. If you wish to change the language, please send me an e-mail at: contact@masterthehandpan.com. I will sort it out for you :)
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How do I update my profile?
You just need to connect to the MasterTheHandpan website, and click on your profile icon, then "Edit Profile":
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