• How do I cancel my Academy membership?

  You can cancel your Academy membership at any time, you're always in control of your subscription! Option 1: Ask us in the chat The easiest way: message us in the chat (the bubble in the bottom right corner of the page) and tell us you'd like to cancel. We'll take care of it for you right away. Option 2: Cancel from your dashboard You can also cancel it yourself from your dashboard, as shown on the screenshot below. ![](https://storage.crisp.chat/users/helpdesk/website/1492d5ed8Featured

• Where do I enter my coupon code?

  You can enter your discount code at checkout. There will be an option to add your coupon code, as illustrated in the picture provided below:Few readers

• My subscription payment was not accepted. What should I do?

  If your subscription payment was not accepted, don’t worry, this usually has a simple explanation. Here are the most common reasons: Temporary technical issue: Occasionally, a browser or connection issue can interrupt the payment process. We recommend refreshing the page and trying again after a few minutes. Sometimes that's all it takes :) Your bank declined the payment: Your bank may have refused the transaction. In this case, we suggest contacting your bank directly fFew readers

• My coupon code isn’t working. What should I do?

  If your discount code was not applied at checkout, don’t worry, there are usually a few simple explanations. Possible reasons the discount was not applied: The promotion has ended: The offer you're looking for may no longer be active. Once a promotion period ends, the associated coupon code becomes invalid. The code was entered incorrectly: The coupon code might not have been entered correctly. Please refer to the instructions below for guidance on where to input the code. ![Few readers

• Can I pay by bank transfer?

  Yes, you can pay by bank transfer ! Our secure online payment system accepts most major international credit cards, including Visa, American Express, and MasterCard, as well as SEPA Wire transfer for those in Europe. Please ensure you select "Euro" as your preferred currency before entering the checkout to make the SEPA option available to you. If you are unable to pay by any of these options, please contact us at contact@masterthehandpan.com.Few readers

• Can I pay via PayPal?

  Yes! Contact us at contact@masterthehandpan.com Yes, PayPal payments are possible. Although PayPal isn’t currently available directly at checkout, our support team can help you complete your payment manually. Simply email us at contact@masterthehandpan.com, and we’ll be happy to assist you.Few readers

• Can I pay in installments?

  At the moment, installment payments are not available for individual courses. Individual masterclasses and courses must be paid in full at the time of purchase. Looking for a More Flexible Option? If you are looking for a more flexible payment option, you may consider joining the Academy. The Academy offers a monthly subscription plan, allowing you to spread the cost over time while accessing a large liFew readers