• I can't play the videos in my course (video playback has been restricted at this embed location)?

  Some students have reported seeing an error when trying to watch their courses. This issue started after the latest iOS and macOS 26 update. Our video hosting provider is working on a long-term solution, but in the meantime, here are a few ways to potentially fix this issue. Solution 1: Use Google Chrome The quickest fix is to switch from Safari (Some readers

• Help! I've lost my password.

  Don't panic! If you've forgotten your password, you can easily reset it by following these steps below: Go to the login page: https://www.masterthehandpan.com/auth/login and click on "Forgot your password?" Enter your registered email address. You will receive a code via email shortly. Use this code to reset your password. Be sFew readers

• I would like to request a refund, how do I go about it?

  At Master The Handpan, we offer a 14-day full money-back guarantee because we are committed to your complete satisfaction and want to ensure that our learning method truly meets your needs. If you feel that a course, or your subscription to the Academy, isn’t the right fit for you, you may request a full refund within 14 days of your purchase. How to Submit Your Request To request a refund, simply email: contact@masterthehandpan.com Please include: The email address used for your puFew readers

• Why haven't I received any e-mails?

  If you’re not receiving emails from us, don’t worry! There are usually a few simple explanations. Here are the most common reasons: You haven’t confirmed your subscription: When you enter your email address during sign-up, we send a confirmation email to activate your subscription. Please check your inbox and click the confirmation button inside that email. Without this step, you won’t receive further messages. The email landed in your spam or junk folder: Sometimes confirmFew readers

• I’m receiving emails in both languages. What can I do?

  If you’re receiving our emails in both English and French, it’s likely that you subscribed through two different forms, one in each language. No one is added to our email list without giving explicit consent. This usually happens when someone signs up once through an English page and another time through a French page using the same (or sometimes a different) emailFew readers

• I bought the wrong course and would like to change the level, is this possible?

  Please reach out to our customer support at contact@masterthehandpan.com, and we’ll take care of this for you :)Few readers

• I'm having issues with the videos (stutters, synchronization...)

  Use Google Chrome for the Best Experience For the best video playback experience, we highly recommend using Google Chrome. Other browsers may not handle video playback as smoothly. If you're using a different browser, try switching to Chrome and see if the issue persists. Adjust Video Quality Settings By default,Few readers