• I've lost my password.

  If you've forgotten your password, you can easily reset it by following these steps: Go to the login page: https://www.masterthehandpan.com/auth/login and click on "Forgot your password?" Enter your registered email address. You will receive a code via email shortly. Use this code to reset your password. Be sure to check your sFew readers

• I can't play the videos of the lessons.

  Having trouble watching the course videos? Here are a few solutions that might fix the issue: • Try refreshing your web page (on Mac: press "Command + R"; on PC: press "Ctrl + F5"). • Are you accessing your courses via Google Chrome? This is the web browser we recommend. • Your internet connection might be too slow to stream the videos properly. Try switching to a different Wi-Fi network or using your mobile data if your phone plan allows. To test your internet connection speed, you can vFew readers

• I would like to request a refund, how do I go about it?

  We offer a 14-day money-back guarantee because we are committed to ensuring your complete satisfaction and confirming that our learning method meets your needs. If you find that the course isn’t right for you, we’ll provide a full refund within 48 hours of receiving your refund request.Few readers

• I haven't received any of your e-mails.

  There may be four reasons why you haven’t received one of our emails: • You forgot to confirm your subscription. When you enter your email address during sign-up, a confirmation message is sent to your inbox. Check if you received it and click the confirmation button. • The confirmation message was sent but landed in your spam/junk folder. Double-check to see if it ended up there ;) • It’s possible, for example when purchasing a course online, that you used a different email address thanFew readers

• I currently receive your e-mails in both languages, what can I do?

  Whoa! We definitely don’t want to overload your inbox. No one receives emails from us without first giving explicit consent. It’s possible that you signed up once via an English form and another time via a French one. Either way, to keep just one of the two languages, simply write to us at contact@masterthehandpan.com, and we’ll sort it out together :)Few readers

• I bought the wrong course and would like to change the level, is this possible?

  It is absolutely possible to switch levels within 14 days of your purchase if you realize that the course you bought isn’t suitable for your level. In that case, please write to us at contact@masterthehandpan.com, and we’ll take care of it for you :)Few readers

• Error "Embed video playback restricted at this location"

  A scary message, no more video access from some if not all your devices... No worries :) ! This technical issue is one of the most common—and also one of the easiest to solve. Simply switch to a different browser and use Google Chrome. This simple fix resolves 98% of issues like this. The team is working hard on fixing this issue, thank you for your patience :)Few readers