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Articles on:Pricing & Billing
Help with pricing & billing matters

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  • Pricing & Billing
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  • How do I cancel my Academy membership?
    You can cancel your Academy membership at any time, you’re always in control of your subscription! Option 1: Cancel from Your Dashboard To initiate a cancellation, simply cancel your subscription from your dashboard as shown on the screenshot below. If you’re on a monthly plan, your membership will then end on the last day of your current cycle. The same applies to the annual plan; it will conclude at the end of your yearly cycle. (https://storage.crisp.chat/users/helpdesk/websiFeatured
  • Where do I enter my coupon code?
    There will be an option to add your coupon code, as illustrated in the picture provided below:Few readers
  • Can I pay by bank transfer?
    Our secure online payment system accepts most major international credit cards, including Visa, American Express, and MasterCard, as well as SEPA Wire transfer for those in Europe. Please ensure you select "Euro" as your preferred currency before entering the checkout to make the SEPA option available to you. If you are unable to pay by any of these options, please contact us at contact@masterthehandpan.com.Few readers
  • Can I pay via PayPal?
    We understand that PayPal is a convenient option for many students, and we are actively exploring the possibility of adding it in the future. In the meantime, you can complete your purchase using the payment methods currently available at checkout. Thank you for your understanding and patience.Few readers
  • My coupon code isn’t working. What should I do?
    If your discount code was not applied at checkout, don’t worry, there are usually a few simple explanations. Possible reasons the discount was not applied: The promotion has ended: The offer you're looking for may no longer be active. Once a promotion period ends, the associated coupon code becomes invalid. The code was entered incorrectly: The coupon code might not have been entered correctly. Please refer to the instructions below for guidance on where to input the code.Few readers
  • My subscription payment was not accepted. What should I do?
    If your subscription payment was not accepted, don’t worry, this usually has a simple explanation. Here are the most common reasons: Temporary technical issue: Occasionally, a browser or connection issue can interrupt the payment process. We recommend refreshing the page and trying again after a few minutes. Sometimes that's all it takes :) Your bank declined the payment: Your bank may have refused the transaction. In this case, we suggest contacting your bank directly fFew readers
  • Can I pay in installments?
    Individual masterclasses and courses must be paid in full at the time of purchase. Looking for a More Flexible Option? If you are looking for a more flexible payment option, you may consider joining the Academy. The Academy offers a monthly subscription plan, allowing you to spread the cost over time while accessing a large liFew readers

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