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My subscription payment was not accepted. What should I do?

If your subscription payment was not accepted, don’t worry, this usually has a simple explanation.

Temporary technical issue: Occasionally, a browser or connection issue can interrupt the payment process. We recommend refreshing the page and trying again after a few minutes. Sometimes that's all it takes

Your bank declined the payment: Your bank may have refused the transaction. In this case, we suggest contacting your bank directly for more information. They can confirm why the payment was blocked and help you authorize it.

Local payment restrictions: Some countries regulations may limit certain types of online payments or international transactions. You may need to check the rules that apply in your country or use an alternative payment method if available.

If you’ve checked all of the above and are still experiencing issues, please contact us at: contact@masterthehandpan.com

Include the email address linked to your account, and we’ll gladly help you resolve this issue.

Updated on: 13/02/2026

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