I can't play the videos of the lessons.
If you're having trouble accessing videos, don’t worry—most issues can be quickly resolved. Follow these steps to troubleshoot:
Step 1: Switch to Google Chrome
Most video access issues are resolved by simply using Google Chrome. If you aren’t using Chrome, give it a try.
- For students in Dubai: You may need to switch to Chrome or use a VPN due to regional restrictions.
Step 2: Try Other Browsers
If Chrome doesn’t work, try switching to another browser:
- Windows users: Try Microsoft Edge or Firefox.
- Mac users: Try Firefox or Safari.
Step 3: If the Problem Persists
If you still can’t access the videos, we’ll need a bit more information to help diagnose the issue. Please try watching the following test videos:
After attempting to view these, please send us the following details:
- What exactly happens when you try to play the videos? (e.g., error messages, videos not loading, etc.)
- The device you’re using (e.g., iPhone model, Windows laptop model).
- The operating system and version on your device (e.g., iOS version, Windows version).
- The browsers and their versions you've tried (e.g., Safari version, Chrome version).
- Your current location (e.g., which country you're browsing from).
Your help will allow us to solve the issue more quickly. Thank you!
Updated on: 29/11/2024
Thank you!