Your Guide to the New Platform
We're thrilled about our transition to a more robust and efficient learning platform! We understand that change might come with questions, and we're here to guide you every step of the way. This guide is designed to address common queries and ensure a smooth transition for all our dedicated handpan enthusiasts. Dive in to get familiar with your new learning environment.
The new platform lays a solid foundation to bring you a new and improved experience in learning the handpan. We will be able to release new features, enhancing your learning journey.
From the home page or any other page from masterthehandpan.com, click on login and follow the instructions.
If it's the first time you access the platform, you will need to set a new password. Click here to set it.
If you've already logged in and you don't remember your password, click here to reset it. If you're unsure about the email address to use for login or encounter any other problem, reach out to us at contact@masterthehandpan.com.
Click here to set your new password.
Check your spam folder. If you don't find anything there, contact us at contact@masterthehandpan.com
No, for security reasons you need to set a new password, and we can't migrate the old password.
Your courses are automatically added to your new account. However, if something is missing, please reach out to contact@masterthehandpan.com
Yes, except your progress on each course.
Yes. We don't currently have a dedicated app for the courses, but we are working on it.
No. It's lifetime access, and you should be able to see all your courses.
This usually happens when you set a different email from the one you used on Teachable or you have multiple accounts on Teachable. Reach out to us at contact@masterthehandpan.com for assistance.
You can reach out to us at contact@masterthehandpan.com.
Why are we transitioning from Teachable to a new platform?
The new platform lays a solid foundation to bring you a new and improved experience in learning the handpan. We will be able to release new features, enhancing your learning journey.
How do I access the new platform?
From the home page or any other page from masterthehandpan.com, click on login and follow the instructions.
I tried accessing the new platform, but I can't get in. What should I do?
If it's the first time you access the platform, you will need to set a new password. Click here to set it.
If you've already logged in and you don't remember your password, click here to reset it. If you're unsure about the email address to use for login or encounter any other problem, reach out to us at contact@masterthehandpan.com.
How do I set my new password on the platform?
Click here to set your new password.
I didn’t receive a password reset email. What should I do?
Check your spam folder. If you don't find anything there, contact us at contact@masterthehandpan.com
Can I use my old Teachable password?
No, for security reasons you need to set a new password, and we can't migrate the old password.
Where can I find my courses on the new platform?
Your courses are automatically added to your new account. However, if something is missing, please reach out to contact@masterthehandpan.com
Are all my course progress and data transferred to the new platform?
Yes, except your progress on each course.
Will the new platform work on my mobile device or tablet?
Yes. We don't currently have a dedicated app for the courses, but we are working on it.
Will I lose access to my courses?
No. It's lifetime access, and you should be able to see all your courses.
I don't find all my courses. What should I do?
This usually happens when you set a different email from the one you used on Teachable or you have multiple accounts on Teachable. Reach out to us at contact@masterthehandpan.com for assistance.
Who can I contact if I face any issues or have further questions?
You can reach out to us at contact@masterthehandpan.com.
Updated on: 14/11/2023
Thank you!