> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.masterthehandpan.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My coupon code isn’t working. What should I do?

If your discount code was not applied at checkout, don’t worry, there are usually a few simple explanations.

**Possible reasons the discount was not applied:**

* **The promotion has ended**: The offer you're looking for may no longer be active. Once a promotion period ends, the associated coupon code becomes invalid.

* **The code was entered incorrectly**: The coupon code might not have been entered correctly. Please refer to the instructions below for guidance on where to input the code.

![](https://storage.crisp.chat/users/helpdesk/website/1492d5ed8f231300/screenshot-2023-12-22-at-11180_ozqlx8.png)

|| If the discount code is still active and you've entered it correctly but it isn't working, please reach out to us at contact@masterthehandpan.com for further assistance.