> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.masterthehandpan.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I would like to request a refund, how do I go about it?

At Master The Handpan, we offer a **14-day full money-back guarantee** because we are committed to your complete satisfaction and want to ensure that our learning method truly meets your needs.

If you feel that a course, or your subscription to the Academy, isn’t the right fit for you, you may request a full refund within 14 days of your purchase.

### How to Submit Your Request
To request a refund, simply email: contact@masterthehandpan.com

Please include:
* The email address used for your purchase
* The name of the course or subscription you purchased
* The date of your purchase

|| If you send your refund request during a holiday period, the date your email is received will be taken into account. This ensures that your eligibility for the 14-day guarantee is preserved. Your refund will be processed as soon as our team returns.

We’ll provide a full refund within 48 hours of receiving your refund request.