Holiday Period Support Guide: Navigating FAQs and Contact Information

The entire team is currently on holiday after an intense year. Therefore, our response time will be longer than usual. We appreciate your understanding and patience.

We will return on January 2, 2024, and will address messages in order of priority.

In the meantime, here is a practical guide to frequently asked questions that may be helpful to you:

Difficulty accessing your courses?
Make sure you are logged into your account. You can log in here.

If you have forgotten your password, follow the guide here.

If the platform indicates that your account is not found, you may have used a different email address than the one you are currently attempting.à

Issues on the Site:
Google Chrome browser offers the best experience for our videos and tools, solving 99% of the problems encountered by our users. For any issue, try this free browser.

Subscription Cancellation:
Would you like to cancel your subscription? Please follow the complete procedure by clicking here.

Payment Issues:
For different payment options, we invite you to consult this article.

Instrument Compatibility:
Wondering if your instrument works with our courses? Find all the necessary information here, including 3 explanatory videos.

Choosing the Right Course:
If you are a beginner, the Essentials course is perfect for you. Intermediate level? Check out courses by Kabeçao, Dan Mulqueen, Alexandre Lora, Adrian Portia, and Sam Maher.

For a complete experience, we recommend the Academy, which gives you access to ALL MasterTheHandpan courses.

Buying a Handpan:
We do not yet sell handpans, but it is planned for the near future. Sign up here to be informed about our future marketplace. Meanwhile, our community can provide you with excellent advice.

If none of these options address your request, please do not hesitate to write to us. We will contact you upon our return.

We wish you, as much as possible, a restful time and happy holiday season.

See you soon

Updated on: 22/12/2023

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