Holiday Period Support Guide 🎄
The entire team is taking a well-deserved holiday after an intense year.
As a result, our response time may be longer than usual during this period. We sincerely appreciate your understanding and patience.
We will return on January 2, 2025, and will address all messages in order of priority upon our return.
In the meantime, we’ve prepared a practical guide to help you with some common questions. We hope it proves useful!
Accessing your courses or the community:
Ensure you’re logged into your account. Log in here.
If you’ve forgotten your password, follow this guide.
If the platform says your account is not found, you may have used a different email address. Double-check the email associated with your purchase.
Viewing lessons:
If videos aren’t playing, we recommend using the Google Chrome browser. It offers the best experience and resolves 99% of reported issues. You can download it for free here
Cancelling your subscription:
Follow this step-by-step guide to cancel your membership.
Payment options:
For information on alternative payment methods, read this article.
Instrument Compatibility:
Unsure if your instrument is compatible with our courses? Read this article.
Choosing the right course:
Beginners should start with Essentials or Level 1 courses.
For a complete learning experience, explore the Academy, which includes access to all MasterTheHandpan courses.
Buying a Handpan:
We don’t sell handpans yet, but it’s in the works! Sign up here to be notified when our marketplace launches. Meanwhile, our community is an excellent resource for advice.
If these resources don’t resolve your query, feel free to browse our help desk or write to us, and we’ll get back to you after the holidays.
Wishing you a restful, joyful holiday season filled with peace and beautiful music.
See you soon,
The MasterTheHandpan Team
As a result, our response time may be longer than usual during this period. We sincerely appreciate your understanding and patience.
We will return on January 2, 2025, and will address all messages in order of priority upon our return.
In the meantime, we’ve prepared a practical guide to help you with some common questions. We hope it proves useful!
Accessing your courses or the community:
Ensure you’re logged into your account. Log in here.
If you’ve forgotten your password, follow this guide.
If the platform says your account is not found, you may have used a different email address. Double-check the email associated with your purchase.
Viewing lessons:
If videos aren’t playing, we recommend using the Google Chrome browser. It offers the best experience and resolves 99% of reported issues. You can download it for free here
Cancelling your subscription:
Follow this step-by-step guide to cancel your membership.
Payment options:
For information on alternative payment methods, read this article.
Instrument Compatibility:
Unsure if your instrument is compatible with our courses? Read this article.
Choosing the right course:
Beginners should start with Essentials or Level 1 courses.
For a complete learning experience, explore the Academy, which includes access to all MasterTheHandpan courses.
Buying a Handpan:
We don’t sell handpans yet, but it’s in the works! Sign up here to be notified when our marketplace launches. Meanwhile, our community is an excellent resource for advice.
If these resources don’t resolve your query, feel free to browse our help desk or write to us, and we’ll get back to you after the holidays.
Wishing you a restful, joyful holiday season filled with peace and beautiful music.
See you soon,
The MasterTheHandpan Team
Updated on: 19/12/2024
Thank you!